Difficult Conversations Made Easier
0 of 18 lessons complete (0%)
Exit Course
Understanding Why We Avoid Hard Talks
The Real Reasons We Put Off Hard Conversations
Preview
How Avoidance Quietly Makes Problems Worse
Reframing a Hard Conversation as a Repair Attempt
3 lessons
Preparing Before You Speak
Clarifying Your Goal Before You Open Your Mouth
Separating the Facts From Your Story About Them
Choosing the Right Time and Setting to Talk
3 lessons
Opening the Conversation Well
A Simple Opening Line That Lowers Defenses
Leading With Curiosity Instead of Accusation
Naming the Issue Without Piling On Complaints
3 lessons
Navigating the Middle of the Conversation
Staying on One Topic Instead of Piling On
Responding When the Other Person Gets Defensive
Taking a Break Without Abandoning the Conversation
3 lessons
Delivering Hard News Directly
Structuring News Someone Does Not Want to Hear
Avoiding the Trap of Softening a Message Into Confusion
Giving the Other Person Room to React
3 lessons
Closing and Following Through
Ending With a Clear Next Step
Repairing the Relationship After a Tense Exchange
Following Up to Confirm the Issue Actually Improved
3 lessons
Closing and Following Through
Following Up to Confirm the Issue Actually Improved
You don’t have access to this lesson
Please register or sign in to access the course content.
Take course
Sign in
Previous
Next