This course teaches you how to recognize passive, aggressive, and assertive communication styles in yourself and others, and gives you concrete language and techniques for expressing your needs, saying no, and handling pushback without guilt or conflict.

Modules

Understanding Communication Styles

Lessons

• The Passive Aggressive and Assertive Spectrum Preview
• Why Passive Communication Backfires Over Time
• Recognizing Aggression Disguised as Confidence

The Assertive Mindset

Lessons

• Separating Your Worth From Other People’s Reactions
• Trading Guilt for Clarity When You Say No
• Owning Your Needs Without Apologizing for Them

Core Assertive Scripts

Lessons

• The Four Part Script for Direct Requests
• Saying No Without Over Explaining Yourself
• Naming a Problem Before It Becomes a Grudge

Assertiveness in Everyday Friction

Lessons

• Speaking Up When a Coworker Interrupts You
• Setting Limits With a Pushy Family Member
• Correcting a Mistake Without Attacking the Person

Handling Pushback and Resistance

Lessons

• Staying Steady When Someone Reacts Defensively
• The Broken Record Technique for Repeated Requests
• Reading When to Hold Your Ground and When to Adjust

Making Assertiveness a Habit

Lessons

• Practicing Assertive Language in Low Stakes Moments
• Tracking Your Assertiveness Wins Each Week
• Building a Personal Script Library for Hard Moments